Returns & Exchanges

We offer a 30-day return policy for all eyewear, ensuring you find the perfect frame and fit with complete peace of mind. All items must be returned in their original condition, including the case and cleaning cloth.

1

Initiate Your Return

Visit our online returns portal with your order number and postal code to select the items you wish to send back.

2

Prepare the Package

Securely pack your frames in their original Cubitts packaging to prevent damage during transit.

3

Affix the Label

Download and print your prepaid shipping label from the portal and attach it clearly to the outside of your parcel.

4

Drop Off and Track

Hand your package to the designated courier point and keep your receipt; we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing